Golf Director (which trades as Better CTR Ltd) is an agent for golf experiences across the United Kingdom & Ireland. When you purchase a golf experience or book a legend to play in a golf event you become legally bound by these terms and conditions. You must not proceed and purchase and complete a booking until you have read, understood and accepted these terms and conditions.
The prices displayed on our website are correct to the best of our knowledge and maintained on a daily basis. The prices may vary and fluctuate depending on the time of year. If a booking has been placed against an incorrect price, we will endeavour to inform you of the error within 14 days of the purchase being made. You will then be able to cancel the booking or choose to pay the additional difference in price.
2. Duration (Number of Holes)
Where the duration/number of holes being played on an experience is mentioned, either on our website, marketing material or by a member of our staff, this is an approximate guide.
3. Descriptions & Images
All the descriptions contained on our website and in our marketing material are correct at the time of going to press. However, please note that descriptions are generalised as we offer similar experiences across different golf courses. Descriptions may be updated throughout the year as the golf courses & experiences change. The images used in all marketing literature to illustrate courses & experiences, particularly those that take place at more than one location, are used as an indication only.
All experiences are offered subject to the availability of dates, times and locations. Bookings should be made as far in advance as possible especially during peak times such as weekends and holidays. We suggest that you do not make any travel or accommodation arrangements in connection with the experience until you have received your booking confirmation from us or the player. You also understand that the experience can take place at any of the locations listed by the partner (legend).
Certain golf courses & experiences provided by partners (legends) are subject to minimum age, health or other requirements. In most cases, these details are listed on our website and at the time of booking, although they are subject to change at any time. It is the purchaser’s and/or redeemer’s responsibility to check that the restrictions are met. Once you have confirmed a booking you are not eligible for a refund if you are forced to cancel because the minimum requirements are not met. Details of restrictions and requirements are set out on our website under the products page. Please read them carefully.
Many experiences available on our website can be weather dependent. If bad weather affects a booking it will be rescheduled at no cost to you and there will be no refunds. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. We strongly recommend that you contact the Partner Centre on the day before you depart for your experience. In the event of cancellation, we will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
We ask you to leave plenty of time to get to the venue. Many of the courses and experiences we offer require a safety briefing it is essential that the participant attends the briefing otherwise they will not be able to participate. No alcohol or drugs can be consumed before any of the courses or experiences we offer. The staff at the Partner Centre reserve the right to refuse an activity to persons suspected to be under the influence of alcohol and / or drugs. Where the experience requires the wearing of safety equipment such as a crash helmet or a lifejacket this is mandatory and there are no exceptions. Other safety precautions will be advised in your confirmation details. Each venue employs professional instructors who reserve the right to end an experience or course or offer alternative tuition if they believe the participant may endanger themselves or other members of the public.
8. Partners & Liability
Although Golf Director has sought to select our partners and locations offering golf experiences, we shall not be responsible for the safety standards or the quality or delivery of the course or experience, or any loss or damage suffered by you whilst participating in the experience.
9. Refunds and Cancellations
Sometimes the Partner Centre has to cancel a course or experience for reasons beyond their control, such as the weather or because the requirements are not met such as a minimum group of people. We regret that such eventualities are outside of our control, in these circumstances, Golf Director is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course or experience.
A course or experience may be terminated without warning or alternative location and/or course or experience will be offered. If this is not suitable credit will be offered but no cash refunds will be made. You have the right to return any experiences within 14 days of receipt for a full refund.
If a problem is encountered at the Partner Centre please bring it to the attention of the manager or activity co-coordinator of the venue, enabling them the chance to resolve the issue. If you feel the action taken by the Partner Centre was unsatisfactory please contact Golf Director within the next 14 days of taking the activity providing all the facts from your point of view in writing via email to [email protected] We will respond within 28 days of receiving your email complaint. Golf Director undertakes to thoroughly investigate all customer complaints that have been highlighted with its partner centres on the day of the experience, failure to highlight issues on the day of the experience or course may jeopardise investigations and result in an unsatisfactory outcome.